I'm a small business owner in Delaware. I contacted Dell back in January to inquire about a system (cash drawer, credit card transaction hardware,inventory system software--the whole works). They were helpful, friendly, got back with me in record time,and assisted me in every way possible.
My one concern was that the system would not be compatible with my credit card company.
"Oh no!' my salesman assured me."This system is compatible with ANY company". The system was delivered, and prior to opening the boxes (call it a little alarm going off in my head) I called my credit card company, who told me that Dell was NOT compatible with their system. I called my salesperson who was now completely unavailable.
I left messages for him to call me--no calls were ever received. I e-mailed him, no reply.
I called customer service (a nightmare in itself, what with the screeching "hold" music and countless robotic voices directing me to who knows where) and finally got a human being to speak with.
I explained my situation and told her that I wanted to send the system back unopened (this was well within the 30 day time period). Even though the salesperson lied to me, I was responsible for the return shipping costs.
I marked RMA numbers on the boxes as per Dell instructions and sent them back via the original shipping company Dell used. Since then (the end of January) I have received telephone calls and bills demanding payment for a computer system that I never even opened.
I have spoken to at least 15 different Dell operators--NONE seem to communicate with anyone other than themselves. I have been told that my account is completely clear "All equipment is shown as returned--sorry for the inconvenience, just ignore those bills" only to receive a call two days later telling me that my account with Dell is 60 days delinquent.
This experience has been nothing short of nightmarish. Just today, I was on the telephone for over an hour with a customer service rep and at the end of the conversation, when I heard that chipper
"Thank you for choosing Dell", I just lost it.
I will NEVER buy any product from Dell, and I will continue to tell each and every person I see not to purchase Dell computers.
K.B.
AE Gallery
Rehoboth, DE
