I bought an Alienware M18x from the outlet center, upon receiving the item I noticed that the graphics cards were not crossfiring properly, I called Dell who sent out an engineer.
The engineer tried to replace the primary graphics card and in doing so damaged the motherboard resulting in the computer being completely unusable and just showing a flickering black screen. The engineer said i would be offered a refund or replacement.
I then got in touch with Dell who told me that due to the system being a refurbishment they would only be prepared to offer me a refund and would pick up the laptop from me. I did not think this was fair as all I wanted was a working laptop and felt that Dell owe it to me for a replacement (seeing as their engineer broke my laptop!).
I argued my case to the complaints department who basically couldn't give two shits about the situation.
After numerous E-mails and complaints, I lost the will to live and just accepted the refund, to further rub salt into the wound Dell retracted their postage statement and said I would have to pay to post the laptop back to them that they broke in the first place!.
Thanks Dell, you have made me feel like a piece of excrement you would scrape off the bottom of your shoe. I hope others heed this warning and choose a different supplier to avoid months of frustration and mistreatment.
From my experience I have learned that I will NEVER, EVER, buy a computer from Dell again.
If you require any more info on my experience then feel free to E-mail me at thefieldhouse@hotmail.co.uk
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I bought an Alienware M18x from the outlet center, upon receiving the item I noticed that the graphics cards were not crossfiring properly, I called Dell who sent out an engineer.
The engineer tried to replace the primary graphics card and in doing so damaged the motherboard resulting in the computer being completely unusable and just showing a flickering black screen. The engineer said i would be offered a refund or replacement.
I then got in touch with Dell who told me that due to the system being a refurbishment they would only be prepared to offer me a refund and would pick up the laptop from me. I did not think this was fair as all I wanted was a working laptop and felt that Dell owe it to me for a replacement (seeing as their engineer broke my laptop!).
I argued my case to the complaints department who basically couldn't give two shits about the situation.
After numerous E-mails and complaints, I lost the will to live and just accepted the refund, to further rub salt into the wound Dell retracted their postage statement and said I would have to pay to post the laptop back to them that they broke in the first place!.
Thanks Dell, you have made me feel like a piece of excrement you would scrape off the bottom of your shoe. I hope others heed this warning and choose a different supplier to avoid months of frustration and mistreatment.
From my experience I have learned that I will NEVER, EVER, buy a computer from Dell again.
If you require any more info on my experience then feel free to E-mail me at thefieldhouse@hotmail.co.uk
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