Dell Parts Just Keep Dying and Dying and Dying...

I got my dell just over a year ago.  I got a high end XPS M1530 and extended 4 year warranty, next business day on site. 


I had a hard drive die on me quickly, and it took a week to replace because it was out of stock.


My RAM then was bad and so I had to wait for that like a week also and they needed to call me back but never did and that happened twice.


The hard drive then died again (and I waited over another week).  I then had my trackpad stop working. 


It took like 3 weeks for them to send someone (even though after looking at the shipping part it came in within the week). They "fixed" it when I was not home.


I came back and it was still not working and they broke the hinge on my computer.  They came to "fix" the trackpad (another week or more) and they broke it again but also messed up other stuff.  They took over a week to respond but then they had me send it to depot.


It took like 3 weeks and it was working for a bit.


They refused to replace it but said this made 3 "major" problems so they would replace it if I have another.  (This is all within the year)  I demanded $200 back for the extra money on the next business day but they wont give me it (again with no call backs etc.).


My RAM is bad again and I will call them soon, wish me luck on getting a new one (and soon)!

Inspiron Constantly Crashes

In June, I Purchased a Dell Inspiron Notebook while they were on sale.


I also purchased the Extended battery pack,Carrying case, Upgraded Ram and Dvd writer and I pretty much went all out.


Well 7 Months into it I had Experienced on going problems with my wireless network card dropping signal for no reason, granted i thought it was a service problem but the Desktop Pc i own Also is wireless and it was never affected. Well Turns out Everytime My Mother Turned on the Microwave


The computer would drop signal and disconnect and wouldn't connect till you restarted the computer "wild I know". I also after 9 Months had to Send My Dell A/c Charger into the company and had to have another one shipped.


Well Now i have had my Notebook 2 years now and The Charger is Shorted out again


In the same spot it was before where it connects to the pc and it's outta warrenty and Dell refuses to do anything about it even though The charger has been replaced before.


My Notebook constantly Crashes and Runs slow and can't even Run Yahoo messenger and itunes at the same time without it locking up or running sluggish.


My Logitech quickcam commute will not work either cause the computer locks up as well! My Old Hewlett packard pavilion 1.4ghz and 128mb of ram Runs 100 times faster than my Dell!

I have learned my lesson and i refuse to purchase another dell product even my Brothers desktop dell Has been thru 2 Harddrives and a Fan.


The Product is Junk and it Serves better as a 8.2 pound Paper weight in my opinion. So anyone looking for a dell stay clear...........and away!

Replaced My Computer With Someone Else's

May, my husband bought a notebook online from Dell.

From the first plug in it freezed. here we are November. Rplaced the bluetooth the motherboard the cd rom. It was then sent to dell for a full fix and still it freezes.

Dell after many lies and many hours agreed to send a NEW laptop. What do you think we got. YUP an used one. That does not work.

You can not register Microsoft or Macafee because that computer belongs to someone else.

Dell lies.

I want nothing more to do with them. Now we are stuck. I am sending the used one back. I would love any ideas if anyone has any.

3 Motherboards in less than 18 months

I bought my dell laptop in Oct, spent $1250 on it, and thaught I was getting a good machine. In August my laptop stopped accepting a charge.

I called Dell, and told them of the prolbem and they said they would send me a box and repair the prolbem. I waited for three days, and they called me and told me my computer was no longer under warentee.

It turns out that when i bought my laptop online, i bought it with the 1 year extended, but something happened and that order didnt go thorugh,so i had to re-order my pc over the phone, and the operator f---ed it up, and i didnt have the warenty anymore.

So after fighting with them for a month, they agreed to fix my system AFTER i paid for a one year warenty. So I pay they $72 (making my total cost over $1300) So they fix the prolbem, which was the motherboard was fried, and I was excited to get my PC back.

After 4 months, same f---ing prolbem. I call, they tell me that they only stand behind their work for 90 days. I bitch and moan, for almost (and I sh-t you not) almost a full day on the phone, they agree to fix it again...guess what? MOTHERBOARD!!!

And you know what? It has happened again, and they refuse to look at anyother reasons why the motherboard is alway failing.

3 Motherboards is less than 18 months. F---ing dell.

My next computer is a Mac

Even the Dead Can't Escape Dell's Incompetence

Dell seems to believe that even if a customer is dead they have the right to intentionally send them junk mail anyway year after year.

When I called to complain why they won't stop this practice, I get some Calcutta India based imbecile posing as an American who ignores the purpose of my call, transfers me blindly to another Dell idiot who keeps asking me "how can I help you?"; even though I repeatedly have told them.

Most Arrogant, Useless Personnel

I had a 3 year warranty on a XPS. It fried, so I claimed it and Dell sent out a POS 630i that was excrement right out of the box. Sent that RMA to Dell in Tenn., they received it but never sent another XPS back plus I had 6 months left on my extended warranty( I paid good $ for it) and it was gone from the dell warranty site They call it 'end of life' I call it a screw job.

After contacting Jae Yoo at the BBB in Round rock Texas and countless calls to useless button heads, Dell is staffed with the most arrogant, useless personnel- they are offensive and inept.

Best advice is build your own and drive Dell out of the USand back to India or whatever 3rd world dump they come from.

tom in jacksonville

After A Week of Leaving 17 Messages

My Dell nightmare began in May 2009 when my Inspiron laptop developed a problem - it would not work with the battery installed. It did work on the ac cord though.

I called tech. support at Dell and after being on hold for 1 1/2 hours they went through various possible remedies and determined that I needed a new battery - which they sent me the following week. This did not resolve the issue and I called them back again.

They said it may have been a defective battery replacement and sent me another one.

This one did not resolve the problem so they said it was the motherboard and sent me a box to send the computer back to them for repair.

10 days later I got the laptop back and they........replaced the battery again!

I called tech support and the person I was speaking to assured me that he would take a personal interest in it and make sure it was fixed correctly this time.

20 days later I got my computer back and........... yep, they replaced the battery again. Of course it did not fix the problem.

Very upset at this point I called back and demanded to speak to a supervisor. He was very apologetic and assured me that he would personally make sure that the computer was fixed this time. I told him that I had heard that before but he said he would follow the progress and talk to tech support personally.

Yep. Once again I get the computer back and they replaced the battery again!! I called back asking to speak to a supervisor - no one was available. I kept insisting and the person I spoke to finally put a "supervisor" on who said he would personally assure it was fixed if I sent it back again.

I insisted repeatedly that I wanted it replaced according to what their warranty said. Finally they agreed and said a replacement computer would be sent within 15 days.

3 weeks later and no computer. I called twice and they said it was being fed exed that day. Still didn't receive it. I called asking for a supervisor and they said the account was on credit hold.

They gave me someone's name in that department and after a week of leaving 17 messages and receiving no return call I finally reached someone in the credit department who instisted my company owed money to Dell and the computer would not be shipped until it was paid.

2 weeks I still hadn't received the computer so I called again and they said I owed another bill. I objected strongly to this and demanded they prove it. They couldn't but they were very rude and said they would not send the replacement computer because I hadn't paid for the other one.

This was finally resolved until they then said the other bill wasn't paid. I obtained proof from my credit card company that it was paid and they said they would let me know when the computer was shipped.

Yesterday I got tired of waiting and spent 4 hours on the phone with many Dell employees in various departments who had no idea what to do.

3 of them hung up on me but I was persistant and finally someone told me the computer would be sent within the next 16 days.

Lord only knows what is next and if I will ever see the replacement computer but I will never, never, never do business with Dell again.

$49 For Help

This morning my desktop locked up – the Windows screen came up but did not respond to mouse and keyboard. F12 and F8 were not generating a response.

I called Dell technical support customer support and was charged $49 for help.

After payment I was transferred to technical support who did not pick up.

Finally, after an interminable amount of time I hung up.

Tonight I called for a refund.

I spent over 2 hours talking to 6 people. The Indian or Pakistani accents of the help desks made statements hard to understand at times.

I received one order number and 2 case numbers, repeating my name and computer specs at least 3 times, and now I still have no response to my refund request.

Dell's Motherboards, There Should be a Class Action Lawsuit

This is why I do not plan to buy any computers from Dell in the future.

In the past, I have bought a few Dell computers and I was satisfied with them. Recently, I purchased a Dell laptop, and it was a big mistake. First of all, when I received it the screen was messed up. It has a giant white spot in the middle of it.

When I called about this problem, even though I had a year warranty, they said it was not covered and they wouldn’t fix it. It was tolerable, so I just let it go.

Then, ten months after getting it, it shut off and wouldn’t turn on again. I call them up and go through there tech support to find out it was my motherboard. This process is painfully slow, because I have to ask the woman to repeat every sentence because her accent is so thick it sounds like she is speaking in Indian.

My motherboard is covered under warranty, so they send someone to my house to fix it. I had mentioned my problem with my screen, which they shipped to me messed up, and they said they would fix it. The guy didn’t show up on the day he was supposed to, so I had to be inconvenienced by waiting for him before I went to work. I got it fixed, but three months later, same problem.

I do a search about Dell motherboards and find out it is a very common problem. If a car company made a car that suddenly shut down because their engines broke every five months, it would cost them a sh-t load of money; not Dell, they make money from people fixing their bad laptops, or possibly buying another Dell.

I have to go through the same process to find out my motherboard is shot again. This time, my warranty is up. They want $200 for me to send it in to have them look at it and $300 if they have to replace the motherboard. I’m not very happy with this, not so much that I have to pay to have it fixed, but that it’s only going to break again. I told them this, and the guy said that the motherboard came with a 3 month warranty.

I asked about my mother board they just put in a couple months ago, he said that it was put in under warranty and since that warranty was up, it isn’t covered anymore. If you search about Dell computers, you will find a lot of unhappy customers; I hope they start loosing a lot of business. I also wish there would be a class action lawsuit against Dell for their problems with their laptops.

Not Enough Memory

I have been in the IT industry for 33 years. I am vice presidents of a well known and respected college and one of the departments under me is IT Services. I live customer service; every day is another day serving faculty, staff, students, visitors, vendors, and people inquiring of the college.

I know what customer service is and what DELL entitles as "Customer Service" is in no-way, shape or form customer service. I personally know several people that have gone down that dark murky slippery slope into DELL-HELL… one person simply unplugged the DELL computer they had just purchased, bought another computer and use the DELL as a stand for the new computer. Another person purchased a DELL and has literally been lost in DELL-HELL trying to get memory for the computer.

To begin with she wasn’t given the appropriate amount of memory required by the motherboard manufacturer. This of course generated a call to the DELL Support desk. Which in turn, and intentionally, drives up their call volume statistics giving the appearance they are needed? She called three different times before she asked me to step in and communicate her concerns for her.

When I called DELL Support and asked for a history of the issue the DELL representative related there was no documentation to indicate my friend had ever called. After an hour and a half on the phone, and I literally mean one and a half hours… 90 minutes… I got DELLs infamous dial tone, the phone mysteriously disconnected, and I had to call back pushing up their call stats yet again… The DELL rep finally agreed to send a memory dim to compensate for the dim that was never in the computer in the first place.

This is nothing though listen to this; this is where DELL really excels and lives up to all of my expectations. The person here in town representing DELL that received the memory dimm from the support center called and we came to an agreement as to a time and date he could come over and put in the memory dimm in. On two separate occasions he has failed to show up with no call, no notice, no warning, and no excuse the next day… nothing.

When I finally did get the memory dimm from him I discovered the dimm did not work in the computer, was bad, now needs to be returned… Ha, Ha, HA… Even as skeptical as I am about DELL, even I could not believe this was happening so I brought the dimm back to the college and had one of my techs test it on a dimm tester. I learned the dimm is failing the VDD core test, it just means the dimm is bad. At this point my friend is now so frustrated and discouraged she is physically ill.

And by the way, after exhausting all of this energy the warranty has expired… I can’t wait to see what happens next… she is trying to return the computer.Buy a Gateway or go to Best Buy or Wal-Mart, Sam’s Club or maybe a local person near you can build a computer for you…BUT save your self hours, days, weeks, months and years of frustration… stay far from DELL-Hell.

Put on Hold for All the Minutes in the World

ok,

ordered a laptop from dell.ca (canada) feb 23, 2009 ($2604.08 can)

feb 24,2009 noonish dell emails me to confirm billing info, (info confirmed)

now the suffering begins

all on feb 25, 2009

10:00am automated call from dell telling me to return call within 48hr or press "1" now. I press 1 and automated voice says all are busy, call back later.

11:00am called dell.ca sales as requested. sales person can't help, transfers call to cust support(CS). end up on hold for 20mins and then line cut off at their end.

12:00pm same number, told story and got appology and put on hold for 5min and then cut off again.

12:30pm called new number from web page, told to call another number. called that number and transfered to CS, after 10min, told by CS to wait while he pulls up account, he never came back, 20min pass and I hang up.

2:00pm called the original sales person, says he only works in sales and has sold me a laptop, DUH, he gives me yet another number to call, a direct line to CS.

2:30pm called direct line, put on hold and cut off after about 5min.

4:00pm called same number, put on hold and cut off after 20min.

5:00pm called same number, put on hold 15min, got CS rep, she mustered "Hello how may I" and then cut off.

5:45pm called same number, put on hold 50min, I hung up (slamming phone down)

6:00pm one last try, called same number, put on hold 10min, got CS rep, she says "Did you order a laptop??", I went nuts, called dell every name in the book and told them to cancel order, she said "OK, Have a nice day"

I am heading for HP

John Osawamick