ok,
ordered a laptop from dell.ca (canada) feb 23, 2009 ($2604.08 can)
feb 24,2009 noonish dell emails me to confirm billing info, (info confirmed)
now the suffering begins
all on feb 25, 2009
10:00am automated call from dell telling me to return call within 48hr or press "1" now. I press 1 and automated voice says all are busy, call back later.
11:00am called dell.ca sales as requested. sales person can't help, transfers call to cust support(CS). end up on hold for 20mins and then line cut off at their end.
12:00pm same number, told story and got appology and put on hold for 5min and then cut off again.
12:30pm called new number from web page, told to call another number. called that number and transfered to CS, after 10min, told by CS to wait while he pulls up account, he never came back, 20min pass and I hang up.
2:00pm called the original sales person, says he only works in sales and has sold me a laptop, DUH, he gives me yet another number to call, a direct line to CS.
2:30pm called direct line, put on hold and cut off after about 5min.
4:00pm called same number, put on hold and cut off after 20min.
5:00pm called same number, put on hold 15min, got CS rep, she mustered "Hello how may I" and then cut off.
5:45pm called same number, put on hold 50min, I hung up (slamming phone down)
6:00pm one last try, called same number, put on hold 10min, got CS rep, she says "Did you order a laptop??", I went nuts, called dell every name in the book and told them to cancel order, she said "OK, Have a nice day"
I am heading for HP
John Osawamick
