This is why I do not plan to buy any computers from Dell in the future.
In the past, I have bought a few Dell computers and I was satisfied with them. Recently, I purchased a Dell laptop, and it was a big mistake. First of all, when I received it the screen was messed up. It has a giant white spot in the middle of it.
When I called about this problem, even though I had a year warranty, they said it was not covered and they wouldn’t fix it. It was tolerable, so I just let it go.
Then, ten months after getting it, it shut off and wouldn’t turn on again. I call them up and go through there tech support to find out it was my motherboard. This process is painfully slow, because I have to ask the woman to repeat every sentence because her accent is so thick it sounds like she is speaking in Indian.
My motherboard is covered under warranty, so they send someone to my house to fix it. I had mentioned my problem with my screen, which they shipped to me messed up, and they said they would fix it. The guy didn’t show up on the day he was supposed to, so I had to be inconvenienced by waiting for him before I went to work. I got it fixed, but three months later, same problem.
I do a search about Dell motherboards and find out it is a very common problem. If a car company made a car that suddenly shut down because their engines broke every five months, it would cost them a sh-t load of money; not Dell, they make money from people fixing their bad laptops, or possibly buying another Dell.
I have to go through the same process to find out my motherboard is shot again. This time, my warranty is up. They want $200 for me to send it in to have them look at it and $300 if they have to replace the motherboard. I’m not very happy with this, not so much that I have to pay to have it fixed, but that it’s only going to break again. I told them this, and the guy said that the motherboard came with a 3 month warranty.
I asked about my mother board they just put in a couple months ago, he said that it was put in under warranty and since that warranty was up, it isn’t covered anymore. If you search about Dell computers, you will find a lot of unhappy customers; I hope they start loosing a lot of business. I also wish there would be a class action lawsuit against Dell for their problems with their laptops.
