Inspiron Constantly Crashes

In June, I Purchased a Dell Inspiron Notebook while they were on sale.


I also purchased the Extended battery pack,Carrying case, Upgraded Ram and Dvd writer and I pretty much went all out.


Well 7 Months into it I had Experienced on going problems with my wireless network card dropping signal for no reason, granted i thought it was a service problem but the Desktop Pc i own Also is wireless and it was never affected. Well Turns out Everytime My Mother Turned on the Microwave


The computer would drop signal and disconnect and wouldn't connect till you restarted the computer "wild I know". I also after 9 Months had to Send My Dell A/c Charger into the company and had to have another one shipped.


Well Now i have had my Notebook 2 years now and The Charger is Shorted out again


In the same spot it was before where it connects to the pc and it's outta warrenty and Dell refuses to do anything about it even though The charger has been replaced before.


My Notebook constantly Crashes and Runs slow and can't even Run Yahoo messenger and itunes at the same time without it locking up or running sluggish.


My Logitech quickcam commute will not work either cause the computer locks up as well! My Old Hewlett packard pavilion 1.4ghz and 128mb of ram Runs 100 times faster than my Dell!

I have learned my lesson and i refuse to purchase another dell product even my Brothers desktop dell Has been thru 2 Harddrives and a Fan.


The Product is Junk and it Serves better as a 8.2 pound Paper weight in my opinion. So anyone looking for a dell stay clear...........and away!

Replaced My Computer With Someone Else's

May, my husband bought a notebook online from Dell.

From the first plug in it freezed. here we are November. Rplaced the bluetooth the motherboard the cd rom. It was then sent to dell for a full fix and still it freezes.

Dell after many lies and many hours agreed to send a NEW laptop. What do you think we got. YUP an used one. That does not work.

You can not register Microsoft or Macafee because that computer belongs to someone else.

Dell lies.

I want nothing more to do with them. Now we are stuck. I am sending the used one back. I would love any ideas if anyone has any.

3 Motherboards in less than 18 months

I bought my dell laptop in Oct, spent $1250 on it, and thaught I was getting a good machine. In August my laptop stopped accepting a charge.

I called Dell, and told them of the prolbem and they said they would send me a box and repair the prolbem. I waited for three days, and they called me and told me my computer was no longer under warentee.

It turns out that when i bought my laptop online, i bought it with the 1 year extended, but something happened and that order didnt go thorugh,so i had to re-order my pc over the phone, and the operator f---ed it up, and i didnt have the warenty anymore.

So after fighting with them for a month, they agreed to fix my system AFTER i paid for a one year warenty. So I pay they $72 (making my total cost over $1300) So they fix the prolbem, which was the motherboard was fried, and I was excited to get my PC back.

After 4 months, same f---ing prolbem. I call, they tell me that they only stand behind their work for 90 days. I bitch and moan, for almost (and I sh-t you not) almost a full day on the phone, they agree to fix it again...guess what? MOTHERBOARD!!!

And you know what? It has happened again, and they refuse to look at anyother reasons why the motherboard is alway failing.

3 Motherboards is less than 18 months. F---ing dell.

My next computer is a Mac

Even the Dead Can't Escape Dell's Incompetence

Dell seems to believe that even if a customer is dead they have the right to intentionally send them junk mail anyway year after year.

When I called to complain why they won't stop this practice, I get some Calcutta India based imbecile posing as an American who ignores the purpose of my call, transfers me blindly to another Dell idiot who keeps asking me "how can I help you?"; even though I repeatedly have told them.

Most Arrogant, Useless Personnel

I had a 3 year warranty on a XPS. It fried, so I claimed it and Dell sent out a POS 630i that was excrement right out of the box. Sent that RMA to Dell in Tenn., they received it but never sent another XPS back plus I had 6 months left on my extended warranty( I paid good $ for it) and it was gone from the dell warranty site They call it 'end of life' I call it a screw job.

After contacting Jae Yoo at the BBB in Round rock Texas and countless calls to useless button heads, Dell is staffed with the most arrogant, useless personnel- they are offensive and inept.

Best advice is build your own and drive Dell out of the USand back to India or whatever 3rd world dump they come from.

tom in jacksonville

After A Week of Leaving 17 Messages

My Dell nightmare began in May 2009 when my Inspiron laptop developed a problem - it would not work with the battery installed. It did work on the ac cord though.

I called tech. support at Dell and after being on hold for 1 1/2 hours they went through various possible remedies and determined that I needed a new battery - which they sent me the following week. This did not resolve the issue and I called them back again.

They said it may have been a defective battery replacement and sent me another one.

This one did not resolve the problem so they said it was the motherboard and sent me a box to send the computer back to them for repair.

10 days later I got the laptop back and they........replaced the battery again!

I called tech support and the person I was speaking to assured me that he would take a personal interest in it and make sure it was fixed correctly this time.

20 days later I got my computer back and........... yep, they replaced the battery again. Of course it did not fix the problem.

Very upset at this point I called back and demanded to speak to a supervisor. He was very apologetic and assured me that he would personally make sure that the computer was fixed this time. I told him that I had heard that before but he said he would follow the progress and talk to tech support personally.

Yep. Once again I get the computer back and they replaced the battery again!! I called back asking to speak to a supervisor - no one was available. I kept insisting and the person I spoke to finally put a "supervisor" on who said he would personally assure it was fixed if I sent it back again.

I insisted repeatedly that I wanted it replaced according to what their warranty said. Finally they agreed and said a replacement computer would be sent within 15 days.

3 weeks later and no computer. I called twice and they said it was being fed exed that day. Still didn't receive it. I called asking for a supervisor and they said the account was on credit hold.

They gave me someone's name in that department and after a week of leaving 17 messages and receiving no return call I finally reached someone in the credit department who instisted my company owed money to Dell and the computer would not be shipped until it was paid.

2 weeks I still hadn't received the computer so I called again and they said I owed another bill. I objected strongly to this and demanded they prove it. They couldn't but they were very rude and said they would not send the replacement computer because I hadn't paid for the other one.

This was finally resolved until they then said the other bill wasn't paid. I obtained proof from my credit card company that it was paid and they said they would let me know when the computer was shipped.

Yesterday I got tired of waiting and spent 4 hours on the phone with many Dell employees in various departments who had no idea what to do.

3 of them hung up on me but I was persistant and finally someone told me the computer would be sent within the next 16 days.

Lord only knows what is next and if I will ever see the replacement computer but I will never, never, never do business with Dell again.

$49 For Help

This morning my desktop locked up – the Windows screen came up but did not respond to mouse and keyboard. F12 and F8 were not generating a response.

I called Dell technical support customer support and was charged $49 for help.

After payment I was transferred to technical support who did not pick up.

Finally, after an interminable amount of time I hung up.

Tonight I called for a refund.

I spent over 2 hours talking to 6 people. The Indian or Pakistani accents of the help desks made statements hard to understand at times.

I received one order number and 2 case numbers, repeating my name and computer specs at least 3 times, and now I still have no response to my refund request.