This morning my desktop locked up – the Windows screen came up but did not respond to mouse and keyboard. F12 and F8 were not generating a response.
I called Dell technical support customer support and was charged $49 for help.
After payment I was transferred to technical support who did not pick up.
Finally, after an interminable amount of time I hung up.
Tonight I called for a refund.
I spent over 2 hours talking to 6 people. The Indian or Pakistani accents of the help desks made statements hard to understand at times.
I received one order number and 2 case numbers, repeating my name and computer specs at least 3 times, and now I still have no response to my refund request.
