I got my dell just over a year ago. I got a high end XPS M1530 and extended 4 year warranty, next business day on site.
I had a hard drive die on me quickly, and it took a week to replace because it was out of stock.
My RAM then was bad and so I had to wait for that like a week also and they needed to call me back but never did and that happened twice.
The hard drive then died again (and I waited over another week). I then had my trackpad stop working.
It took like 3 weeks for them to send someone (even though after looking at the shipping part it came in within the week). They "fixed" it when I was not home.
I came back and it was still not working and they broke the hinge on my computer. They came to "fix" the trackpad (another week or more) and they broke it again but also messed up other stuff. They took over a week to respond but then they had me send it to depot.
It took like 3 weeks and it was working for a bit.
They refused to replace it but said this made 3 "major" problems so they would replace it if I have another. (This is all within the year) I demanded $200 back for the extra money on the next business day but they wont give me it (again with no call backs etc.).
My RAM is bad again and I will call them soon, wish me luck on getting a new one (and soon)!
