Free Computers From Dell, Order Now

The newspaper says PC sales have dropped on the cliff, so I decide to upgrade when the prices are low. I am begging Dell to let me buy new PCs and they have me running in circles. I have never used my Dell charge account, I always pay in full upon receiving the PCs.

I run a 6 million dollar business. 100% of our 24 PCs, 3 servers and 8 printers are labeled Dell. I recently fired my GM. When I tried to use my Dell account to upgrade my PCs, I was told I couldn't because #1, I did not know my 19 digit account number and #2 my GM was the Custodian of my account and they would only deal with him. But I am the CEO, Dell says so what.

I was sent a form to make me the new Custodian, then it was rejected because I did not have my 19 digit account number.

Dell said they would not give me my account number until I was Custodian.

Dell said I could not be a Custodian  until I could give them my account number.

So I asked Dell to simply close the account. Then Dell said no,  because I wasn't the Custodian.

Today I told them I would not longer show them as an approved vendor for our business and I was advising them that I would no longer pay any outstanding balance because I was not the Custodian and refused to do business with them any longer.

But then I found the account number which is  6879 4502 0400 5802 560. It would be a shame if anyone tried to order Dell products on this account by using the name Jamie Armstrong and calling yourself the Custodian and GM of Bandit Bros Inc. But then when no one pays the bill, maybe then Dell will close my account.

Don't Send Your Computer to Dell for Repairs. They'll Send You Back a Different One Made of Junk

This is a nightmare that is going to court in 3 weeks....  but here is my issue with Dell

I bought a laptop from Dell and paid it off the moment i bought it.  Now 1-1/2yrs later the motherboard died.

I did not buy any extended warranty, so i was told 468.00 and it would be replaced. I agreed

So I called Dell support, 6 hrs on tele just to get told your motherboard is the issue and needs replaced. I told them the motherboard needed replaced.

So I got a box from dell to send it back. I sent it back... 2 weeks later i got it back.

1. My high def screen was replaced with some piece of crap screen

2. My 3gb of ram was substituted for 756mb ram

3. Not a dam thing worked, the computer would not even load...

4 my power supply was not returned.

so i called dell right away. they wanted me to do all these tests on the system,  I had the hardest time even understanding support after talking for a few hours with 5 different people I got aggrivated and told them ... this is a waste of my time, are you going to send me a screen, ram and my power supply through the tele?..  they need to send another box and just fix it. my time is money and talking to someone in different country is aggrivation enough.

They would not send a box...

my reply.... im not paying the bill because services were not performed..I dont know what country you are in but im in America and in america you do not have to pay for services that were not performed.... I lost connection to the support, i think they hung up.

so now i have dell collection agents calling me every 6hrs. I started to get pissed off because i was tired of repeating myself.... so dell slams my credit.... I call dell and tell them they better fix my system and remove mess from my credit report... they said when i pay the bill they will mark credit as paid....

now 6 months later, i call dell and flip out on them and a supervisor agreed the items were replaced in error and they will send me a box to ship the system back... I said finally....

 I got the box, but... i waited to ship the laptop back,  now.... i get a call from dell collection, they stated to me,  they have the laptop and when i pay my bill they will release and fix the laptop....  i started laughing and told them, keep it. I dont want that piece of crap and have a nice day...

now,  did you catch what they tried to do? I did right away. so, i went to my local hole in the wall court house in rural america and filed a small claims case against dell. I was told i needed a address to send the subponea to, i called dell and a supervisor told me ... they will not give me the address... now mind you i am recording this conversation.... i repeated, you will not give me a address to send you a subponea?  they said No dell does not give that information out....

 so i went back to the court house and played my recording for the clerk and they said I dont need to subponea them all i needed was that recording.

in 3 weeks i find out if i win or not.  Dell is the most shady business and i suggest to everyone, DONT BUY A DELL.....

here is a good piece of info.... if you call dell, RECORD EVERY CONVERSATION.... you may need it...

now my 458.00 motherboard is somehow over 1k i owe now, and all i wanted was the dam thing fixed.

STAY AWAY FROM DELL... 

ceo eistuff.com

Don't Bother Ordering a DELL. Dell Will Cancel Your Order Automatically

Dell put out a great looking laptop - the XPS 16 with backlit keys, i7 processor and RGDLCD. wow!


I order my first unit January 7th, 2010.

January 14th I login to check on delivery and it says my order was cancelled.

Called my rep and he said it was cancelled because of parts and added that no they do not notify customers when their orders are cancelled.

I reorder January 14th.

Delay after delay my laptop arrives Feb 12th

Feb 13th my screen dies

Feb 17th a replacement arrives along with a technician at my office to fix it for no charge.

Feb 18th the screen dies again and I return the unit and reorder with a pretty good size discount to keep me interested.

March 11th my replacement arrives.

Everyday the cursor freezes more often than the day before.
March 15th I return it and reorder with all kinds of freebies added - blue tooth keyboard, BT mouse, 8 gig ram, Blue Ray, etc

March 23rd I get my 3rd computer

The cursor keeps freezing - tech support updates a bunch of drivers - still freezing. I have loaded no software at all.

Consider my options and reorder again on April 15th.

Today is April 22nd, I just logged in to see how its coming only to find out that they have cancelled my order again with no notification. I will be calling them tomorrow.

Meanwhile they still need to credit me for 2 of the computers.


My associate who ordered the same time as me is successfully on his second machine as the first one had the freezing cursor.


It is astounding just how bad DELL has become. Over 3 months and no computer!


The guy I spoke with on the phone said that 6 months ago DELL began outsourcing their production and that since then it has been a complete nightmare.


How can a company just arbitrarily cancel your orders and not notify you?????


Unbelievable.

DELL-- No Respect for Small & Midsized Businesses

DELL has completely lost its credibility as a supplier to small and midsized business too!


We have the delayed delivery problem on a Power Edge server ordered December 18th, 2009. Delivery date has moved from December 29th, to January 7th,2010, to as of today... unknown delayed delivery date.


After speaking multiple times to the DELL customer non-service department (you know the punjabi's in India with fake western names) we have no confidence that DELL has any clue whatsoever about when they can deliver a new server.


Their best recommendation was to cancel the order and place it again (yeah right...) I told them that if it doesn't arrive this week we will place a new order...but this time it will be for an HP server.


We have a 20 employee company and order at least 5 new desktops a year, plus a new server every 4 years. None of that will be done with DELL ever again. If anyone out there has a need for a new server, and it is mission critical don't waste your time with DELL. They will let you down every time. 

Does anyone out there own a business that can wait 8+ weeks for someone to slap 2 hard drives in a metal case??? Apparenty DELL thinks we all should.


DELL has completely lost its credibility as a supplier to small and midsized business. Perhaps they should have thought about the customer impact before outsourcing manufacturing to the cheapest providers. Low prices + Never delivered = NO DELL Customers

Bad Language Voids DELL Warranty

I had the extended warranty on my dell XPS.

When it fried, I jumped through all the hoops to get a replacement. 

After months, Dell says they dont have a GPU to complete the replacement. I complain to States atty in TEXASS. 

Dell tells TEXASS that cause I used bad language they are VOIDING my warranty and they FORBID me to contact them again, and TEXASS took it dry! went rite along with DEll

Dell Credit Canada Tries to Rip-off Customer

I Purchased a laptop computer 3.5 years ago from Dell Canada, since it was for business 

I leased it through Dell Canada Finance. I told the thick accented salesman I wanted the $1 buyout at the end of the lease. All went well until I finished paying for it. 

About 4 months went by and I finally got a paid in full receipt for the computer, 5 months later however, I got a notice that I owed $626 for the end of lease charge at fair market value. 

I had paid about $2400 already on the computer. I don't know how a 4 year old computer is worth almost the same as a new one. I called and told them this must be a mistake because I had a $1 buyout and I had received a paid in full invoice already. 

They informed me of 2 mistakes- first I had a "fair market value" lease and second The paid in full invoice was an error they made. 

I was asked to pay the money or return the computer immediately. I sent them a nasty letter about their mistakes and stated thatI would not pay or return the computer. 

They called me and told me that I could pay $200 instead of $626. 

I informed them that I do not intend to pay for their mistakes and my lawyer says I have a very good case if we go to court for it. If anyone is stupid enough to lease a computer from Dell make sure you read all the fine print before signing.

Dell is Cheap, Greedy and Unpatriotic

their tech can not speak very well english 


first being a american as Mike Dell is also he should have the smarts to serve his fellow americans with people from usa that can speak proper understandable english i have had a nightmare with his tech support        


Just think how people would like him if he gave them work      greed  overseas is cheaper  


Well i just had a small problem with my computer have extended warrenty but cant get service because we are redirected to over seas so we cant understand half of these guys an they nearly crashed my computer  


how much nicer it would be if you didnt have to beg to speak to a american for services my computer had a small clich that they said could be fixed in half hour turned into 10 hours or more 


the indian tech just left it that way next day my computer did not have half the programs on it  


what he did leave would not open an my virus scan i just bought from dell was gone nightmare in usa an they wanted more money beyond my extended warranty for this horror  


i said no closed out the indian support an after 2 and 1 half hours 


had all my programs up an working then another half hour had my anti virus working no help from their tech support  


so now here i am still cant speak to usa support 


at one point i demanded to speak to a english speaking person he was rude tried to disclaim all software  does not work that way in usa  


they buy the software to load in the computers that makes them liable just like the stores that sell their computers  


does it not seem strange you can get a english speaking person to purchase one but not for services

Hello, Welcome Dell India. Who Are You Speaking Now

I sent my laptop in because it was having an issue with the power button not working all the time, I removed the harddrive as instructed because of not being able to back it up.


I get the laptop back and the plate that holds the harddrive to the motherboard is loose in the box and the screws are gone!  


 What the hell, so I call up their tech support, give them the tag number, my name, number, address, telephone number, email address, all of which has been in their system which is connected to the Service Tag, and they repeatedly ask me for the same contact information over and over and over again.  Idiots!!!!!!!!!!!


I have had Dell desktops and laptops now for over 9 years and I can't believe Dell would out source their tech support to a country where you can't understand what the hell is being said over the phone and they Repeatedly ask you the same *** questions over and over and over and over and over and over again!  Are they that stupid?


Is there no tech support in the US?


When it comes time to buy another laptop or desktop, it will never be a Dell.

What bothers me the most is being asked the same contact information over and over and over again.

Dell Replaces New Junk with... you guessed it... Older Junk

I bought a Dell Inspiron Desktop 519 from Staples in June 09.


It broke down on Dec 27, 09.  I have called (India) 5 times.  They sent a technician to my house 8 days into the nightmare.The tech replaced the hard drive and memory.


Still getting the blue screen of death.  A different tech showed up 6 days later.  He replaced the hard drive and memory again, along with the motherboard.


None of that worked. 


I fought with Dell for an hour this morning, and they agreed to send me a refurbished unit, because they don't make my model any more.


They said it would take 15 days to reach me.  I told them I can't go another 15 days, and I had bought my last Dell computer ever.


Now I will be at least 30 days total without a computer.
Poor product.  Even poorer service.  They really suck.


-Bruce Lendrum

Dell computers, Slow, sloooww, slooowwwwweer

A little over a year ago I bought (and spent a lot of money) on a Dell XPS 730.  

I don't know a lot about computers but was advised by a few people that all the specs on this looked good for what I do.   Since the beginning, the boot up was very slow.  

Navigating from page to page or between programs has also been slow and now is almost impossible without the whole thing locking up. 

I can barely perform any task, even running the anti-virus, without getting a blue screen, white screen or just a locked up screen... While under warranty I tried several times to get help figuring out what to do and was always, without fail, steered toward their pay service. 

Bottom line- I never got help or answers.  I have even paid for an independent drive repair service and the piece of crap still doesn't work.   It's impossible to put my anger in words. 

I hardly ever attempt to use the computer anymore.  Every time I see it, I want to bash it to pieces with a baseball bat and send it back to Dell.

I will NEVER buy a Dell product!!!!!!    

If this email helps even one person avoid the misery and mistake of buying a Dell product then perhaps I will feel better about the worst decision I've ever made.  

I would say, if you would like to buy a Dell, just take the pile of money you will be paying for it, throw it in the fireplace and burn it so at least you get a few minutes of warmth and something to show for the money.

Dell sucks.  Dell sucks. Dell sucks.

Scott P. Solomon