Dell Credit Canada Tries to Rip-off Customer

I Purchased a laptop computer 3.5 years ago from Dell Canada, since it was for business 

I leased it through Dell Canada Finance. I told the thick accented salesman I wanted the $1 buyout at the end of the lease. All went well until I finished paying for it. 

About 4 months went by and I finally got a paid in full receipt for the computer, 5 months later however, I got a notice that I owed $626 for the end of lease charge at fair market value. 

I had paid about $2400 already on the computer. I don't know how a 4 year old computer is worth almost the same as a new one. I called and told them this must be a mistake because I had a $1 buyout and I had received a paid in full invoice already. 

They informed me of 2 mistakes- first I had a "fair market value" lease and second The paid in full invoice was an error they made. 

I was asked to pay the money or return the computer immediately. I sent them a nasty letter about their mistakes and stated thatI would not pay or return the computer. 

They called me and told me that I could pay $200 instead of $626. 

I informed them that I do not intend to pay for their mistakes and my lawyer says I have a very good case if we go to court for it. If anyone is stupid enough to lease a computer from Dell make sure you read all the fine print before signing.

Dell is Cheap, Greedy and Unpatriotic

their tech can not speak very well english 


first being a american as Mike Dell is also he should have the smarts to serve his fellow americans with people from usa that can speak proper understandable english i have had a nightmare with his tech support        


Just think how people would like him if he gave them work      greed  overseas is cheaper  


Well i just had a small problem with my computer have extended warrenty but cant get service because we are redirected to over seas so we cant understand half of these guys an they nearly crashed my computer  


how much nicer it would be if you didnt have to beg to speak to a american for services my computer had a small clich that they said could be fixed in half hour turned into 10 hours or more 


the indian tech just left it that way next day my computer did not have half the programs on it  


what he did leave would not open an my virus scan i just bought from dell was gone nightmare in usa an they wanted more money beyond my extended warranty for this horror  


i said no closed out the indian support an after 2 and 1 half hours 


had all my programs up an working then another half hour had my anti virus working no help from their tech support  


so now here i am still cant speak to usa support 


at one point i demanded to speak to a english speaking person he was rude tried to disclaim all software  does not work that way in usa  


they buy the software to load in the computers that makes them liable just like the stores that sell their computers  


does it not seem strange you can get a english speaking person to purchase one but not for services

Hello, Welcome Dell India. Who Are You Speaking Now

I sent my laptop in because it was having an issue with the power button not working all the time, I removed the harddrive as instructed because of not being able to back it up.


I get the laptop back and the plate that holds the harddrive to the motherboard is loose in the box and the screws are gone!  


 What the hell, so I call up their tech support, give them the tag number, my name, number, address, telephone number, email address, all of which has been in their system which is connected to the Service Tag, and they repeatedly ask me for the same contact information over and over and over again.  Idiots!!!!!!!!!!!


I have had Dell desktops and laptops now for over 9 years and I can't believe Dell would out source their tech support to a country where you can't understand what the hell is being said over the phone and they Repeatedly ask you the same *** questions over and over and over and over and over and over again!  Are they that stupid?


Is there no tech support in the US?


When it comes time to buy another laptop or desktop, it will never be a Dell.

What bothers me the most is being asked the same contact information over and over and over again.

Dell Replaces New Junk with... you guessed it... Older Junk

I bought a Dell Inspiron Desktop 519 from Staples in June 09.


It broke down on Dec 27, 09.  I have called (India) 5 times.  They sent a technician to my house 8 days into the nightmare.The tech replaced the hard drive and memory.


Still getting the blue screen of death.  A different tech showed up 6 days later.  He replaced the hard drive and memory again, along with the motherboard.


None of that worked. 


I fought with Dell for an hour this morning, and they agreed to send me a refurbished unit, because they don't make my model any more.


They said it would take 15 days to reach me.  I told them I can't go another 15 days, and I had bought my last Dell computer ever.


Now I will be at least 30 days total without a computer.
Poor product.  Even poorer service.  They really suck.


-Bruce Lendrum

Dell computers, Slow, sloooww, slooowwwwweer

A little over a year ago I bought (and spent a lot of money) on a Dell XPS 730.  

I don't know a lot about computers but was advised by a few people that all the specs on this looked good for what I do.   Since the beginning, the boot up was very slow.  

Navigating from page to page or between programs has also been slow and now is almost impossible without the whole thing locking up. 

I can barely perform any task, even running the anti-virus, without getting a blue screen, white screen or just a locked up screen... While under warranty I tried several times to get help figuring out what to do and was always, without fail, steered toward their pay service. 

Bottom line- I never got help or answers.  I have even paid for an independent drive repair service and the piece of crap still doesn't work.   It's impossible to put my anger in words. 

I hardly ever attempt to use the computer anymore.  Every time I see it, I want to bash it to pieces with a baseball bat and send it back to Dell.

I will NEVER buy a Dell product!!!!!!    

If this email helps even one person avoid the misery and mistake of buying a Dell product then perhaps I will feel better about the worst decision I've ever made.  

I would say, if you would like to buy a Dell, just take the pile of money you will be paying for it, throw it in the fireplace and burn it so at least you get a few minutes of warmth and something to show for the money.

Dell sucks.  Dell sucks. Dell sucks.

Scott P. Solomon