their tech can not speak very well english
first being a american as Mike Dell is also he should have the smarts to serve his fellow americans with people from usa that can speak proper understandable english i have had a nightmare with his tech support
Just think how people would like him if he gave them work greed overseas is cheaper
Well i just had a small problem with my computer have extended warrenty but cant get service because we are redirected to over seas so we cant understand half of these guys an they nearly crashed my computer
how much nicer it would be if you didnt have to beg to speak to a american for services my computer had a small clich that they said could be fixed in half hour turned into 10 hours or more
the indian tech just left it that way next day my computer did not have half the programs on it
what he did leave would not open an my virus scan i just bought from dell was gone nightmare in usa an they wanted more money beyond my extended warranty for this horror
i said no closed out the indian support an after 2 and 1 half hours
had all my programs up an working then another half hour had my anti virus working no help from their tech support
so now here i am still cant speak to usa support
at one point i demanded to speak to a english speaking person he was rude tried to disclaim all software does not work that way in usa
they buy the software to load in the computers that makes them liable just like the stores that sell their computers
does it not seem strange you can get a english speaking person to purchase one but not for services
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