Hello, Welcome Dell India. Who Are You Speaking Now

I sent my laptop in because it was having an issue with the power button not working all the time, I removed the harddrive as instructed because of not being able to back it up.


I get the laptop back and the plate that holds the harddrive to the motherboard is loose in the box and the screws are gone!  


 What the hell, so I call up their tech support, give them the tag number, my name, number, address, telephone number, email address, all of which has been in their system which is connected to the Service Tag, and they repeatedly ask me for the same contact information over and over and over again.  Idiots!!!!!!!!!!!


I have had Dell desktops and laptops now for over 9 years and I can't believe Dell would out source their tech support to a country where you can't understand what the hell is being said over the phone and they Repeatedly ask you the same *** questions over and over and over and over and over and over again!  Are they that stupid?


Is there no tech support in the US?


When it comes time to buy another laptop or desktop, it will never be a Dell.

What bothers me the most is being asked the same contact information over and over and over again.