DELL has completely lost its credibility as a supplier to small and midsized business too!
We have the delayed delivery problem on a Power Edge server ordered December 18th, 2009. Delivery date has moved from December 29th, to January 7th,2010, to as of today... unknown delayed delivery date.
After speaking multiple times to the DELL customer non-service department (you know the punjabi's in India with fake western names) we have no confidence that DELL has any clue whatsoever about when they can deliver a new server.
Their best recommendation was to cancel the order and place it again (yeah right...) I told them that if it doesn't arrive this week we will place a new order...but this time it will be for an HP server.
We have a 20 employee company and order at least 5 new desktops a year, plus a new server every 4 years. None of that will be done with DELL ever again. If anyone out there has a need for a new server, and it is mission critical don't waste your time with DELL. They will let you down every time.
Does anyone out there own a business that can wait 8+ weeks for someone to slap 2 hard drives in a metal case??? Apparenty DELL thinks we all should.
DELL has completely lost its credibility as a supplier to small and midsized business. Perhaps they should have thought about the customer impact before outsourcing manufacturing to the cheapest providers. Low prices + Never delivered = NO DELL Customers
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