Dell put out a great looking laptop - the XPS 16 with backlit keys, i7 processor and RGDLCD. wow!
I order my first unit January 7th, 2010.
January 14th I login to check on delivery and it says my order was cancelled.
Called my rep and he said it was cancelled because of parts and added that no they do not notify customers when their orders are cancelled.
I reorder January 14th.
Delay after delay my laptop arrives Feb 12th
Feb 13th my screen dies
Feb 17th a replacement arrives along with a technician at my office to fix it for no charge.
Feb 18th the screen dies again and I return the unit and reorder with a pretty good size discount to keep me interested.
March 11th my replacement arrives.
Everyday the cursor freezes more often than the day before.
March 15th I return it and reorder with all kinds of freebies added - blue tooth keyboard, BT mouse, 8 gig ram, Blue Ray, etc
March 23rd I get my 3rd computer
The cursor keeps freezing - tech support updates a bunch of drivers - still freezing. I have loaded no software at all.
Consider my options and reorder again on April 15th.
Today is April 22nd, I just logged in to see how its coming only to find out that they have cancelled my order again with no notification. I will be calling them tomorrow.
Meanwhile they still need to credit me for 2 of the computers.
My associate who ordered the same time as me is successfully on his second machine as the first one had the freezing cursor.
It is astounding just how bad DELL has become. Over 3 months and no computer!
The guy I spoke with on the phone said that 6 months ago DELL began outsourcing their production and that since then it has been a complete nightmare.
How can a company just arbitrarily cancel your orders and not notify you?????
Unbelievable.
