After 10 hours ,maybe more & 10 days I still have not resolved my problem. My son purchased a laptop for my husband for Father's Day. He came June 18th with it. My husband opened it - looked around a bit-went fishing came back to a fatal error- went to dinner- Called Dell 5 AM on the 19th. Hard drive shot. Offered a refurbished hard drive. Would not replace because shipping date was 23 days.(with a holiday Memorial Day).
After numerous calls -no call backs- this is still not resolved.This laptop was not on for 2 hours at best. No one will give you an address to return it- promised supervisors- never heard from them- disconnected from sales office 2 times. Claim denied twice- never notified- I had to call back. E-mail to company has not been replied to after 5 days. Told no supervisor available- what a joke- Am I stuck with this piece of junk.
Dell is like a secret organization- no one can give out any info- no corporate numbers or addresses. OPEN YOUR EYES- DO NOT BUY DELL-GO TO ANY WHERE BUT DELL
