I had problems with dell as well. Their customer support is shitty.
They transfer you to every department and still mess up the order. On
Nov 3rd I placed an order for an Alienware laptop.
I had a few issues with my bank so I got it fixed by increasing my
Daily spending limit on my wifes account. Well they charged us 2 times
because the first order was lost and later charged. I canceled the 2nd
order (alienware
M17x) because the first one was already taking place. Well 4 days later
they send me an email saying the first order was canceled. The Dell
Verification team kept canceling my order even though they withdrew the
money from my wife's account. So they said they'll refund all the money
for those 2 orders and now I'm expecting a refund on my 3rd order
because of the same issue with the verification team. They also withdrew
money from my bank. So now I have to wait for the first 2 orders to get
refunded and then get my 3rd order refunded by CALLING THEM AGAIN (20th time) on
Monday. Dell needs to send notifications and updates on orders a lot
faster and be able to communicate with their customers better. Thanks to
this experience I will never order from them again.
