Dell Alienates Customers

I had some dead pixels on my laptop monitor in the spring of this year. The machine was under warranty and they sent a tech to replace the screen. The screen now doesn't light up at all and it is only about 6 months old. Dell refuses to do anything for me, as the warranty on the machine expired in July. You would think that any company that desires to retain a customer would at least try to give you a break on the repair, considering it is only a 6 month old screen and they installed it, but they just refused to help me in any way. I am now on my way out to look at new laptops, Sure don't plan on buying one from dell ever again, and I will share this story with everyone who will listen, which as an IT student I imagine I should be able to influence at least a few fellow students, and many friends. I hope Dell thinks it was worth it to alienate another customer.