DellSucks.net

Send Us Your Dell Nightmares, Official Media Launch Date: September 15, 2011

2011-09-02T15:22:00.000-07:00

Welcome to the new DellSucks.net.

Also, please check out our other precedent-setting, WIPO-sanctioned gripe site: WalmartSucks.org

Wal-mart tried to have the freedom-of-expression site shut down, but failed.

The WIPO (World Intellectual Property Organization of the United Nations) panel sided with the owners of WalmartSucks.org.

Send us your Dell computer nightmares:
Nightmare (at) DellSucks (dot) net

The Famous Dell Runaround Evasion

2011-06-28T08:23:00.000-07:00

After 10 hours ,maybe more & 10 days I still have not resolved my problem. My son purchased a laptop for my husband for Father's Day. He came June 18th with it. My husband opened it - looked around a bit-went fishing came back to a fatal error- went to dinner- Called Dell 5 AM on the 19th. Hard drive shot. Offered a refurbished hard drive. Would not replace because shipping date was 23 days.(with a holiday Memorial Day).

After numerous calls -no call backs- this is still not resolved.This laptop was not on for 2 hours at best. No one will give you an address to return it- promised supervisors- never heard from them- disconnected from sales office 2 times. Claim denied twice- never notified- I had to call back. E-mail to company has not been replied to after 5 days. Told no supervisor available- what a joke- Am I stuck with this piece of junk.

Dell is like a secret organization- no one can give out any info- no corporate numbers or addresses. OPEN YOUR EYES- DO NOT BUY DELL-GO TO ANY WHERE BUT DELL

Free Computers From Dell, Order Now

2010-11-09T11:51:00.000-08:00

The newspaper says PC sales have dropped on the cliff, so I decide to upgrade when the prices are low. I am begging Dell to let me buy new PCs and they have me running in circles. I have never used my Dell charge account, I always pay in full upon receiving the PCs.

I run a 6 million dollar business. 100% of our 24 PCs, 3 servers and 8 printers are labeled Dell. I recently fired my GM. When I tried to use my Dell account to upgrade my PCs, I was told I couldn't because #1, I did not know my 19 digit account number and #2 my GM was the Custodian of my account and they would only deal with him. But I am the CEO, Dell says so what.

I was sent a form to make me the new Custodian, then it was rejected because I did not have my 19 digit account number.

Dell said they would not give me my account number until I was Custodian.

Dell said I could not be a Custodian until I could give them my account number.

So I asked Dell to simply close the account. Then Dell said no, because I wasn't the Custodian.

Today I told them I would not longer show them as an approved vendor for our business and I was advising them that I would no longer pay any outstanding balance because I was not the Custodian and refused to do business with them any longer.

But then I found the account number which is 6879 4502 0400 5802 560. It would be a shame if anyone tried to order Dell products on this account by using the name Jamie Armstrong and calling yourself the Custodian and GM of Bandit Bros Inc. But then when no one pays the bill, maybe then Dell will close my account.

Don't Send Your Computer to Dell for Repairs. They'll Send You Back a Different One Made of Junk

2010-08-12T11:45:00.000-07:00

This is a nightmare that is going to court in 3 weeks.... but here is my issue with Dell

I bought a laptop from Dell and paid it off the moment i bought it. Now 1-1/2yrs later the motherboard died.

I did not buy any extended warranty, so i was told 468.00 and it would be replaced. I agreed

So I called Dell support, 6 hrs on tele just to get told your motherboard is the issue and needs replaced. I told them the motherboard needed replaced.

So I got a box from dell to send it back. I sent it back... 2 weeks later i got it back.

1. My high def screen was replaced with some piece of crap screen

2. My 3gb of ram was substituted for 756mb ram

3. Not a dam thing worked, the computer would not even load...

4 my power supply was not returned.

so i called dell right away. they wanted me to do all these tests on the system, I had the hardest time even understanding support after talking for a few hours with 5 different people I got aggrivated and told them ... this is a waste of my time, are you going to send me a screen, ram and my power supply through the tele?.. they need to send another box and just fix it. my time is money and talking to someone in different country is aggrivation enough.

They would not send a box...

my reply.... im not paying the bill because services were not performed..I dont know what country you are in but im in America and in america you do not have to pay for services that were not performed.... I lost connection to the support, i think they hung up.

so now i have dell collection agents calling me every 6hrs. I started to get pissed off because i was tired of repeating myself.... so dell slams my credit.... I call dell and tell them they better fix my system and remove mess from my credit report... they said when i pay the bill they will mark credit as paid....

now 6 months later, i call dell and flip out on them and a supervisor agreed the items were replaced in error and they will send me a box to ship the system back... I said finally....

I got the box, but... i waited to ship the laptop back, now.... i get a call from dell collection, they stated to me, they have the laptop and when i pay my bill they will release and fix the laptop.... i started laughing and told them, keep it. I dont want that piece of crap and have a nice day...

now, did you catch what they tried to do? I did right away. so, i went to my local hole in the wall court house in rural america and filed a small claims case against dell. I was told i needed a address to send the subponea to, i called dell and a supervisor told me ... they will not give me the address... now mind you i am recording this conversation.... i repeated, you will not give me a address to send you a subponea? they said No dell does not give that information out....

so i went back to the court house and played my recording for the clerk and they said I dont need to subponea them all i needed was that recording.

in 3 weeks i find out if i win or not. Dell is the most shady business and i suggest to everyone, DONT BUY A DELL.....

here is a good piece of info.... if you call dell, RECORD EVERY CONVERSATION.... you may need it...

now my 458.00 motherboard is somehow over 1k i owe now, and all i wanted was the dam thing fixed.

STAY AWAY FROM DELL...

ceo eistuff.com

Don't Bother Ordering a DELL. Dell Will Cancel Your Order Automatically

2010-06-12T07:14:00.000-07:00

Dell put out a great looking laptop - the XPS 16 with backlit keys, i7 processor and RGDLCD. wow!

I order my first unit January 7th, 2010.

January 14th I login to check on delivery and it says my order was cancelled.

Called my rep and he said it was cancelled because of parts and added that no they do not notify customers when their orders are cancelled.

I reorder January 14th.

Delay after delay my laptop arrives Feb 12th

Feb 13th my screen dies

Feb 17th a replacement arrives along with a technician at my office to fix it for no charge.

Feb 18th the screen dies again and I return the unit and reorder with a pretty good size discount to keep me interested.

March 11th my replacement arrives.

Everyday the cursor freezes more often than the day before.
March 15th I return it and reorder with all kinds of freebies added - blue tooth keyboard, BT mouse, 8 gig ram, Blue Ray, etc

March 23rd I get my 3rd computer

The cursor keeps freezing - tech support updates a bunch of drivers - still freezing. I have loaded no software at all.

Consider my options and reorder again on April 15th.

Today is April 22nd, I just logged in to see how its coming only to find out that they have cancelled my order again with no notification. I will be calling them tomorrow.

Meanwhile they still need to credit me for 2 of the computers.

My associate who ordered the same time as me is successfully on his second machine as the first one had the freezing cursor.

It is astounding just how bad DELL has become. Over 3 months and no computer!

The guy I spoke with on the phone said that 6 months ago DELL began outsourcing their production and that since then it has been a complete nightmare.

How can a company just arbitrarily cancel your orders and not notify you?????

Unbelievable.

DELL-- No Respect for Small & Midsized Businesses

2010-03-22T05:18:00.000-07:00

DELL has completely lost its credibility as a supplier to small and midsized business too!

We have the delayed delivery problem on a Power Edge server ordered December 18th, 2009. Delivery date has moved from December 29th, to January 7th,2010, to as of today... unknown delayed delivery date.

After speaking multiple times to the DELL customer non-service department (you know the punjabi's in India with fake western names) we have no confidence that DELL has any clue whatsoever about when they can deliver a new server.

Their best recommendation was to cancel the order and place it again (yeah right...) I told them that if it doesn't arrive this week we will place a new order...but this time it will be for an HP server.

We have a 20 employee company and order at least 5 new desktops a year, plus a new server every 4 years. None of that will be done with DELL ever again. If anyone out there has a need for a new server, and it is mission critical don't waste your time with DELL. They will let you down every time.

Does anyone out there own a business that can wait 8+ weeks for someone to slap 2 hard drives in a metal case??? Apparenty DELL thinks we all should.

DELL has completely lost its credibility as a supplier to small and midsized business. Perhaps they should have thought about the customer impact before outsourcing manufacturing to the cheapest providers. Low prices + Never delivered = NO DELL Customers

Bad Language Voids DELL Warranty

2010-02-20T05:22:00.000-08:00

I had the extended warranty on my dell XPS.

When it fried, I jumped through all the hoops to get a replacement.

After months, Dell says they dont have a GPU to complete the replacement. I complain to States atty in TEXASS.

Dell tells TEXASS that cause I used bad language they are VOIDING my warranty and they FORBID me to contact them again, and TEXASS took it dry! went rite along with DEll

Dell Credit Canada Tries to Rip-off Customer

2010-01-26T09:33:00.000-08:00

I Purchased a laptop computer 3.5 years ago from Dell Canada, since it was for business

I leased it through Dell Canada Finance. I told the thick accented salesman I wanted the $1 buyout at the end of the lease. All went well until I finished paying for it.

About 4 months went by and I finally got a paid in full receipt for the computer, 5 months later however, I got a notice that I owed $626 for the end of lease charge at fair market value.

I had paid about $2400 already on the computer. I don't know how a 4 year old computer is worth almost the same as a new one. I called and told them this must be a mistake because I had a $1 buyout and I had received a paid in full invoice already.

They informed me of 2 mistakes- first I had a "fair market value" lease and second The paid in full invoice was an error they made.

I was asked to pay the money or return the computer immediately. I sent them a nasty letter about their mistakes and stated thatI would not pay or return the computer.

They called me and told me that I could pay $200 instead of $626.

I informed them that I do not intend to pay for their mistakes and my lawyer says I have a very good case if we go to court for it. If anyone is stupid enough to lease a computer from Dell make sure you read all the fine print before signing.

Dell is Cheap, Greedy and Unpatriotic

2010-01-22T07:52:00.000-08:00

their tech can not speak very well english

first being a american as Mike Dell is also he should have the smarts to serve his fellow americans with people from usa that can speak proper understandable english i have had a nightmare with his tech support

Just think how people would like him if he gave them work      greed overseas is cheaper

Well i just had a small problem with my computer have extended warrenty but cant get service because we are redirected to over seas so we cant understand half of these guys an they nearly crashed my computer

how much nicer it would be if you didnt have to beg to speak to a american for services my computer had a small clich that they said could be fixed in half hour turned into 10 hours or more

the indian tech just left it that way next day my computer did not have half the programs on it

what he did leave would not open an my virus scan i just bought from dell was gone nightmare in usa an they wanted more money beyond my extended warranty for this horror

i said no closed out the indian support an after 2 and 1 half hours

had all my programs up an working then another half hour had my anti virus working no help from their tech support

so now here i am still cant speak to usa support

at one point i demanded to speak to a english speaking person he was rude tried to disclaim all software does not work that way in usa

they buy the software to load in the computers that makes them liable just like the stores that sell their computers

does it not seem strange you can get a english speaking person to purchase one but not for services

Hello, Welcome Dell India. Who Are You Speaking Now

2010-01-19T10:54:00.000-08:00

I sent my laptop in because it was having an issue with the power button not working all the time, I removed the harddrive as instructed because of not being able to back it up.

I get the laptop back and the plate that holds the harddrive to the motherboard is loose in the box and the screws are gone!

What the hell, so I call up their tech support, give them the tag number, my name, number, address, telephone number, email address, all of which has been in their system which is connected to the Service Tag, and they repeatedly ask me for the same contact information over and over and over again. Idiots!!!!!!!!!!!

I have had Dell desktops and laptops now for over 9 years and I can't believe Dell would out source their tech support to a country where you can't understand what the hell is being said over the phone and they Repeatedly ask you the same *** questions over and over and over and over and over and over again! Are they that stupid?

Is there no tech support in the US?

When it comes time to buy another laptop or desktop, it will never be a Dell.

What bothers me the most is being asked the same contact information over and over and over again.

Dell Replaces New Junk with... you guessed it... Older Junk

2010-01-12T11:19:00.000-08:00

I bought a Dell Inspiron Desktop 519 from Staples in June 09.

It broke down on Dec 27, 09. I have called (India) 5 times. They sent a technician to my house 8 days into the nightmare.The tech replaced the hard drive and memory.

Still getting the blue screen of death. A different tech showed up 6 days later. He replaced the hard drive and memory again, along with the motherboard.

None of that worked.

I fought with Dell for an hour this morning, and they agreed to send me a refurbished unit, because they don't make my model any more.

They said it would take 15 days to reach me. I told them I can't go another 15 days, and I had bought my last Dell computer ever.

Now I will be at least 30 days total without a computer.
Poor product. Even poorer service. They really suck.

-Bruce Lendrum

Dell computers, Slow, sloooww, slooowwwwweer

2010-01-10T11:11:00.000-08:00

A little over a year ago I bought (and spent a lot of money) on a Dell XPS 730.

I don't know a lot about computers but was advised by a few people that all the specs on this looked good for what I do. Since the beginning, the boot up was very slow.

Navigating from page to page or between programs has also been slow and now is almost impossible without the whole thing locking up.

I can barely perform any task, even running the anti-virus, without getting a blue screen, white screen or just a locked up screen... While under warranty I tried several times to get help figuring out what to do and was always, without fail, steered toward their pay service.

Bottom line- I never got help or answers. I have even paid for an independent drive repair service and the piece of crap still doesn't work. It's impossible to put my anger in words.

I hardly ever attempt to use the computer anymore. Every time I see it, I want to bash it to pieces with a baseball bat and send it back to Dell.

I will NEVER buy a Dell product!!!!!!

If this email helps even one person avoid the misery and mistake of buying a Dell product then perhaps I will feel better about the worst decision I've ever made.

I would say, if you would like to buy a Dell, just take the pile of money you will be paying for it, throw it in the fireplace and burn it so at least you get a few minutes of warmth and something to show for the money.

Dell sucks. Dell sucks. Dell sucks.

Scott P. Solomon

Dell Parts Just Keep Dying and Dying and Dying...

2009-12-27T11:10:00.000-08:00

I got my dell just over a year ago. I got a high end XPS M1530 and extended 4 year warranty, next business day on site.

I had a hard drive die on me quickly, and it took a week to replace because it was out of stock.

My RAM then was bad and so I had to wait for that like a week also and they needed to call me back but never did and that happened twice.

The hard drive then died again (and I waited over another week). I then had my trackpad stop working.

It took like 3 weeks for them to send someone (even though after looking at the shipping part it came in within the week). They "fixed" it when I was not home.

I came back and it was still not working and they broke the hinge on my computer. They came to "fix" the trackpad (another week or more) and they broke it again but also messed up other stuff. They took over a week to respond but then they had me send it to depot.

It took like 3 weeks and it was working for a bit.

They refused to replace it but said this made 3 "major" problems so they would replace it if I have another. (This is all within the year) I demanded $200 back for the extra money on the next business day but they wont give me it (again with no call backs etc.).

My RAM is bad again and I will call them soon, wish me luck on getting a new one (and soon)!

Inspiron Constantly Crashes

2009-11-16T07:43:00.000-08:00

In June, I Purchased a Dell Inspiron Notebook while they were on sale.

I also purchased the Extended battery pack,Carrying case, Upgraded Ram and Dvd writer and I pretty much went all out.

Well 7 Months into it I had Experienced on going problems with my wireless network card dropping signal for no reason, granted i thought it was a service problem but the Desktop Pc i own Also is wireless and it was never affected. Well Turns out Everytime My Mother Turned on the Microwave

The computer would drop signal and disconnect and wouldn't connect till you restarted the computer "wild I know". I also after 9 Months had to Send My Dell A/c Charger into the company and had to have another one shipped.

Well Now i have had my Notebook 2 years now and The Charger is Shorted out again

In the same spot it was before where it connects to the pc and it's outta warrenty and Dell refuses to do anything about it even though The charger has been replaced before.

My Notebook constantly Crashes and Runs slow and can't even Run Yahoo messenger and itunes at the same time without it locking up or running sluggish.

My Logitech quickcam commute will not work either cause the computer locks up as well! My Old Hewlett packard pavilion 1.4ghz and 128mb of ram Runs 100 times faster than my Dell!

I have learned my lesson and i refuse to purchase another dell product even my Brothers desktop dell Has been thru 2 Harddrives and a Fan.

The Product is Junk and it Serves better as a 8.2 pound Paper weight in my opinion. So anyone looking for a dell stay clear...........and away!

Replaced My Computer With Someone Else's

2009-11-13T02:50:00.000-08:00

May, my husband bought a notebook online from Dell.

From the first plug in it freezed. here we are November. Rplaced the bluetooth the motherboard the cd rom. It was then sent to dell for a full fix and still it freezes.

Dell after many lies and many hours agreed to send a NEW laptop. What do you think we got. YUP an used one. That does not work.

You can not register Microsoft or Macafee because that computer belongs to someone else.

Dell lies.

I want nothing more to do with them. Now we are stuck. I am sending the used one back. I would love any ideas if anyone has any.

3 Motherboards in less than 18 months

2009-11-12T01:33:00.000-08:00

I bought my dell laptop in Oct, spent $1250 on it, and thaught I was getting a good machine. In August my laptop stopped accepting a charge.

I called Dell, and told them of the prolbem and they said they would send me a box and repair the prolbem. I waited for three days, and they called me and told me my computer was no longer under warentee.

It turns out that when i bought my laptop online, i bought it with the 1 year extended, but something happened and that order didnt go thorugh,so i had to re-order my pc over the phone, and the operator f---ed it up, and i didnt have the warenty anymore.

So after fighting with them for a month, they agreed to fix my system AFTER i paid for a one year warenty. So I pay they $72 (making my total cost over $1300) So they fix the prolbem, which was the motherboard was fried, and I was excited to get my PC back.

After 4 months, same f---ing prolbem. I call, they tell me that they only stand behind their work for 90 days. I bitch and moan, for almost (and I sh-t you not) almost a full day on the phone, they agree to fix it again...guess what? MOTHERBOARD!!!

And you know what? It has happened again, and they refuse to look at anyother reasons why the motherboard is alway failing.

3 Motherboards is less than 18 months. F---ing dell.

My next computer is a Mac

Even the Dead Can't Escape Dell's Incompetence

2009-11-10T11:09:00.000-08:00

Dell seems to believe that even if a customer is dead they have the right to intentionally send them junk mail anyway year after year.

When I called to complain why they won't stop this practice, I get some Calcutta India based imbecile posing as an American who ignores the purpose of my call, transfers me blindly to another Dell idiot who keeps asking me "how can I help you?"; even though I repeatedly have told them.

Most Arrogant, Useless Personnel

2009-11-10T10:45:00.000-08:00

I had a 3 year warranty on a XPS. It fried, so I claimed it and Dell sent out a POS 630i that was excrement right out of the box. Sent that RMA to Dell in Tenn., they received it but never sent another XPS back plus I had 6 months left on my extended warranty( I paid good $ for it) and it was gone from the dell warranty site They call it 'end of life' I call it a screw job.

After contacting Jae Yoo at the BBB in Round rock Texas and countless calls to useless button heads, Dell is staffed with the most arrogant, useless personnel- they are offensive and inept.

Best advice is build your own and drive Dell out of the USand back to India or whatever 3rd world dump they come from.

tom in jacksonville

After A Week of Leaving 17 Messages

2009-11-07T10:51:00.000-08:00

My Dell nightmare began in May 2009 when my Inspiron laptop developed a problem - it would not work with the battery installed. It did work on the ac cord though.

I called tech. support at Dell and after being on hold for 1 1/2 hours they went through various possible remedies and determined that I needed a new battery - which they sent me the following week. This did not resolve the issue and I called them back again.

They said it may have been a defective battery replacement and sent me another one.

This one did not resolve the problem so they said it was the motherboard and sent me a box to send the computer back to them for repair.

10 days later I got the laptop back and they........replaced the battery again!

I called tech support and the person I was speaking to assured me that he would take a personal interest in it and make sure it was fixed correctly this time.

20 days later I got my computer back and........... yep, they replaced the battery again. Of course it did not fix the problem.

Very upset at this point I called back and demanded to speak to a supervisor. He was very apologetic and assured me that he would personally make sure that the computer was fixed this time. I told him that I had heard that before but he said he would follow the progress and talk to tech support personally.

Yep. Once again I get the computer back and they replaced the battery again!! I called back asking to speak to a supervisor - no one was available. I kept insisting and the person I spoke to finally put a "supervisor" on who said he would personally assure it was fixed if I sent it back again.

I insisted repeatedly that I wanted it replaced according to what their warranty said. Finally they agreed and said a replacement computer would be sent within 15 days.

3 weeks later and no computer. I called twice and they said it was being fed exed that day. Still didn't receive it. I called asking for a supervisor and they said the account was on credit hold.

They gave me someone's name in that department and after a week of leaving 17 messages and receiving no return call I finally reached someone in the credit department who instisted my company owed money to Dell and the computer would not be shipped until it was paid.

2 weeks I still hadn't received the computer so I called again and they said I owed another bill. I objected strongly to this and demanded they prove it. They couldn't but they were very rude and said they would not send the replacement computer because I hadn't paid for the other one.

This was finally resolved until they then said the other bill wasn't paid. I obtained proof from my credit card company that it was paid and they said they would let me know when the computer was shipped.

Yesterday I got tired of waiting and spent 4 hours on the phone with many Dell employees in various departments who had no idea what to do.

3 of them hung up on me but I was persistant and finally someone told me the computer would be sent within the next 16 days.

Lord only knows what is next and if I will ever see the replacement computer but I will never, never, never do business with Dell again.

$49 For Help

2009-11-01T11:32:00.000-08:00

This morning my desktop locked up – the Windows screen came up but did not respond to mouse and keyboard. F12 and F8 were not generating a response.

I called Dell technical support customer support and was charged $49 for help.

After payment I was transferred to technical support who did not pick up.

Finally, after an interminable amount of time I hung up.

Tonight I called for a refund.

I spent over 2 hours talking to 6 people. The Indian or Pakistani accents of the help desks made statements hard to understand at times.

I received one order number and 2 case numbers, repeating my name and computer specs at least 3 times, and now I still have no response to my refund request.

Dell's Motherboards, There Should be a Class Action Lawsuit

2009-09-01T05:35:00.000-07:00

This is why I do not plan to buy any computers from Dell in the future.

In the past, I have bought a few Dell computers and I was satisfied with them. Recently, I purchased a Dell laptop, and it was a big mistake. First of all, when I received it the screen was messed up. It has a giant white spot in the middle of it.

When I called about this problem, even though I had a year warranty, they said it was not covered and they wouldn’t fix it. It was tolerable, so I just let it go.

Then, ten months after getting it, it shut off and wouldn’t turn on again. I call them up and go through there tech support to find out it was my motherboard. This process is painfully slow, because I have to ask the woman to repeat every sentence because her accent is so thick it sounds like she is speaking in Indian.

My motherboard is covered under warranty, so they send someone to my house to fix it. I had mentioned my problem with my screen, which they shipped to me messed up, and they said they would fix it. The guy didn’t show up on the day he was supposed to, so I had to be inconvenienced by waiting for him before I went to work. I got it fixed, but three months later, same problem.

I do a search about Dell motherboards and find out it is a very common problem. If a car company made a car that suddenly shut down because their engines broke every five months, it would cost them a sh-t load of money; not Dell, they make money from people fixing their bad laptops, or possibly buying another Dell.

I have to go through the same process to find out my motherboard is shot again. This time, my warranty is up. They want $200 for me to send it in to have them look at it and $300 if they have to replace the motherboard. I’m not very happy with this, not so much that I have to pay to have it fixed, but that it’s only going to break again. I told them this, and the guy said that the motherboard came with a 3 month warranty.

I asked about my mother board they just put in a couple months ago, he said that it was put in under warranty and since that warranty was up, it isn’t covered anymore. If you search about Dell computers, you will find a lot of unhappy customers; I hope they start loosing a lot of business. I also wish there would be a class action lawsuit against Dell for their problems with their laptops.

Not Enough Memory

2009-06-23T06:54:00.000-07:00

I have been in the IT industry for 33 years. I am vice presidents of a well known and respected college and one of the departments under me is IT Services. I live customer service; every day is another day serving faculty, staff, students, visitors, vendors, and people inquiring of the college.

I know what customer service is and what DELL entitles as "Customer Service" is in no-way, shape or form customer service. I personally know several people that have gone down that dark murky slippery slope into DELL-HELL… one person simply unplugged the DELL computer they had just purchased, bought another computer and use the DELL as a stand for the new computer. Another person purchased a DELL and has literally been lost in DELL-HELL trying to get memory for the computer.

To begin with she wasn’t given the appropriate amount of memory required by the motherboard manufacturer. This of course generated a call to the DELL Support desk. Which in turn, and intentionally, drives up their call volume statistics giving the appearance they are needed? She called three different times before she asked me to step in and communicate her concerns for her.

When I called DELL Support and asked for a history of the issue the DELL representative related there was no documentation to indicate my friend had ever called. After an hour and a half on the phone, and I literally mean one and a half hours… 90 minutes… I got DELLs infamous dial tone, the phone mysteriously disconnected, and I had to call back pushing up their call stats yet again… The DELL rep finally agreed to send a memory dim to compensate for the dim that was never in the computer in the first place.

This is nothing though listen to this; this is where DELL really excels and lives up to all of my expectations. The person here in town representing DELL that received the memory dimm from the support center called and we came to an agreement as to a time and date he could come over and put in the memory dimm in. On two separate occasions he has failed to show up with no call, no notice, no warning, and no excuse the next day… nothing.

When I finally did get the memory dimm from him I discovered the dimm did not work in the computer, was bad, now needs to be returned… Ha, Ha, HA… Even as skeptical as I am about DELL, even I could not believe this was happening so I brought the dimm back to the college and had one of my techs test it on a dimm tester. I learned the dimm is failing the VDD core test, it just means the dimm is bad. At this point my friend is now so frustrated and discouraged she is physically ill.

And by the way, after exhausting all of this energy the warranty has expired… I can’t wait to see what happens next… she is trying to return the computer.Buy a Gateway or go to Best Buy or Wal-Mart, Sam’s Club or maybe a local person near you can build a computer for you…BUT save your self hours, days, weeks, months and years of frustration… stay far from DELL-Hell.

Put on Hold for All the Minutes in the World

2009-02-26T11:13:00.000-08:00

ok,

ordered a laptop from dell.ca (canada) feb 23, 2009 ($2604.08 can)

feb 24,2009 noonish dell emails me to confirm billing info, (info confirmed)

now the suffering begins

all on feb 25, 2009

10:00am automated call from dell telling me to return call within 48hr or press "1" now. I press 1 and automated voice says all are busy, call back later.

11:00am called dell.ca sales as requested. sales person can't help, transfers call to cust support(CS). end up on hold for 20mins and then line cut off at their end.

12:00pm same number, told story and got appology and put on hold for 5min and then cut off again.

12:30pm called new number from web page, told to call another number. called that number and transfered to CS, after 10min, told by CS to wait while he pulls up account, he never came back, 20min pass and I hang up.

2:00pm called the original sales person, says he only works in sales and has sold me a laptop, DUH, he gives me yet another number to call, a direct line to CS.

2:30pm called direct line, put on hold and cut off after about 5min.

4:00pm called same number, put on hold and cut off after 20min.

5:00pm called same number, put on hold 15min, got CS rep, she mustered "Hello how may I" and then cut off.

5:45pm called same number, put on hold 50min, I hung up (slamming phone down)

6:00pm one last try, called same number, put on hold 10min, got CS rep, she says "Did you order a laptop??", I went nuts, called dell every name in the book and told them to cancel order, she said "OK, Have a nice day"

I am heading for HP

John Osawamick

Compatible, NOT. The Dell Nightmare

2008-06-22T12:23:00.000-07:00

I'm a small business owner in Delaware. I contacted Dell back in January to inquire about a system (cash drawer, credit card transaction hardware,inventory system software--the whole works). They were helpful, friendly, got back with me in record time,and assisted me in every way possible.

My one concern was that the system would not be compatible with my credit card company.

"Oh no!' my salesman assured me."This system is compatible with ANY company". The system was delivered, and prior to opening the boxes (call it a little alarm going off in my head) I called my credit card company, who told me that Dell was NOT compatible with their system. I called my salesperson who was now completely unavailable.

I left messages for him to call me--no calls were ever received. I e-mailed him, no reply.

I called customer service (a nightmare in itself, what with the screeching "hold" music and countless robotic voices directing me to who knows where) and finally got a human being to speak with.

I explained my situation and told her that I wanted to send the system back unopened (this was well within the 30 day time period). Even though the salesperson lied to me, I was responsible for the return shipping costs.

I marked RMA numbers on the boxes as per Dell instructions and sent them back via the original shipping company Dell used. Since then (the end of January) I have received telephone calls and bills demanding payment for a computer system that I never even opened.

I have spoken to at least 15 different Dell operators--NONE seem to communicate with anyone other than themselves. I have been told that my account is completely clear "All equipment is shown as returned--sorry for the inconvenience, just ignore those bills" only to receive a call two days later telling me that my account with Dell is 60 days delinquent.

This experience has been nothing short of nightmarish. Just today, I was on the telephone for over an hour with a customer service rep and at the end of the conversation, when I heard that chipper

"Thank you for choosing Dell", I just lost it.

I will NEVER buy any product from Dell, and I will continue to tell each and every person I see not to purchase Dell computers.

K.B.
AE Gallery
Rehoboth, DE

2008-06-09T07:19:00.000-07:00